UPS in Hodgkins , IL (2024)

UPS is lazy and they are not shipping my package. They left the Hodgkins, IL, but then drove back and they are doing this out of spite, because I filed a claim against the tracking number, which is 1Z02Y27Y0365267862. They FIRST arrived at Hodgkins, IL at after 7:30PM, but UPS's website hid that from the shipping progress. I just submitted a complaint with the Federal Trade Commission against the Hodgkins, IL distribution center for keeping my package there at their hub. It was supposed to be delivered Tomorrow, August 7, and the driver just drives it back to the Hodgkins, IL distribution center.

Completely aweful they don't pick up there packages for weeks, then then they blame everything on "adverse weather" then when you ask what weather there is they say they don't know. You look it up on google and its sunny 60° F with not a cloud even near the place and not windy. They are full of lies and there is no customer service involved. The customer service is always in the Philippines and when you ask to speak to someone in the us after they can't solve your problem because "there is nothing we can do" they say we can't transfer you to the us because its "randomly routed, and its not in our policy " I'm surprised ups is still in buisness. I ordered my package on march 8th. With a promise to be here within 3 days. Once ups got there hands on it it became "unsure" it is now the 20th. Still no package and another text saying ups delayed it again. Bs

By the time I get this package, this facility will at least have had it a week past when they were supposed to send it on.Usually UPS is great, but this facility is awful and needs some serious reworking. I can understand some delays, but that is ridiculous.

UPS truck broke a bunch of traffic laws in Oak Park in front of main PO on Lake Street. All to go a 1/2 block ahead to the UPS store On Lake, East of Oak Park Avenue.
Can I get through to someone at UPS Hodgkins to report the truck and it's #?
Think NADA. This after leaving a message hours ago...

I ordered a repair part from an online company. Cant get it any stores. It shipped right away. Same day. Awesome! I'll get this part n have my stuff fixed in no time. WRONG! It Arrived at Hodgkin facility on Sunday at noon and did not leave until 3 days later. I will request fed ex the next time I order anything. Or at the very least USPS. Which I've never had a y problem with.

I have been trying to locate a package that was routed through the UPS black hole known as Hodgkins, IL. After two days emailing back and forth with a so-called customer representative, all the information I got was that I should keep looking at the tracking screen for more information. So I finally called the Hodgkins, IL number listed on google and got, of course a robot, which gave me an 800 number, which I called and got another robot, who lied and said that customer service was closed. I would not hang up and kept communicating by shouting the word "supervisor" into the phone, which all robots seem to understand, thankfully, and after a 12 minute wait, I got a real person. That person "checked" on the package and finally said that Hodgkins was hopelessly screwed up because of the holiday, but that they had called in more people to work and that my package was scheduled to be delivered on January 3rd. It took me 4 days and a lot of persistence to finally get what I believe may be the truth. So much for customer service. All they seem to do is say how sorry they are. Not as sorry as I am that Amazon is still using UPS as a carrier.

My package has been sitting there 4days tracking says there is a facility outage ??? It is a UTv return part worth 450.00 can't seem to get ahold of anyone ???

Package arrived in UPS Facility Hodgkins, IL, Wed, 2:26AM 8/9/17, Still SITTING there today 8/13/17!

Ordered a one of a kind deal, guitar amplifier through Amazon. Unfortunately it landed in Hodgkins and was never seen again. However, Amazon filed a report and it was found. The mailing label most likely had fallen off. If I hadn't been persistent I don't think I would have found it. If you have something unique coming in the mail make you opt for 2 day or overnight. This is a huge hub, and these folks are busy.

If your package arrives at this facility there's a good chance you'll never receive it. They'll also lie to you and say it has left this location and already on the way to the next when you call. Definitely a location that needs to be under investigation for theft of packages. I spent nearly $2000 on a laptop so of course someone steals it. Disappointed and hope they shut down this location.

ABSOLUTELY TERRIBLE!!!
This branch of UPS is without a doubt the least professional group in the whole company...long story short, THEY screwed up, which was explained to me later as a "mishap", and then tried to blame it on weather conditions...Its currently 33 and cloudy with no chance of any rain or bad weather and will continue like that throughout the day. A 3-5 day delivery window just turned into an 8 day. This part that I'm waiting on is crucial to my companies operation and now I get to take it in the shorts because the weather...I mean "mishap"...NO AT MINIMUM JUST ADMIT YOUR MISTAKES! YOU SCREWED UP!!! You stay classy Hodgkins UPS

If my package seems to be taking extraordinary long it's always here when I look. I would literally money my package would be here if it's behind.

No major problems with UPS yet. My Pkg. just arrived in Hodgkins. Fingers crossed. I will see if all is well, and if not I will re-post.

This location LOST my package and I am thinking it was just stolen all together. I am so upset that nothing has been done to locate the shipment. It was a single 20lb box shipping from a UPS store (who packed and labeled it) from NJ to Texas. And as SOON as it went to the CACH Hodgkins, IL location, it went lost for good. No one will even really tell me what happened to it, no one is looking for this shipment and I am exhausted from trying to get answers. I have spent hours upon hours contacting everyone at UPS I can get to to talk to me and still no answers....it has been 5 weeks. Ugghh. Help!

Chill out, people! All of these drama queens weeping because they ordered stuff just days before Christmas and didn't get it when they thought they should. Now life is over and it's all UPS's fault! News flash...the world doesn't revolve around you or your spoiled brats. Sometimes in life you have to learn to wait your turn. (SHOULD HAVE USED ALL CAPS FOR EXTRA EMPHASIS AND LET EVERYONE KNOW HOW OUTRAGED I AM!) UPS does the best they can even when they get overloaded.

My order has been at this location since Dec 23rd. From everything Ive heard, this location and its team are horrible. Dont bother to complain to UPS, because they do not care..

I am so angry at this UPS location right now. I ordered my kids 'Santa" present from Amazon on Dec 8th and it arrived at this location on Dec 12th. Now it's almost the 20th and it's never left the warehouse and was supposed to be delivered to me on the 15th. I have called several times and have received no answers as to where my package is or help of any kind. I have also watched other items I've ordered after this one be scanned in and out of this location. I am so angry my kids won't be receiving a present from Santa this year thanks to the incompetence of UPS.

Patrick R.

12/17/2015

This place is a joke i just called 3 different number and neither of them work. So i got on the Corporate website in the chat and asked for a number to the facility because they have been holding my package for 10 hours. she said awe im sorry give me one second to check on that information then said oh, im sorry but we dont except incomming calls to our facility or that facility. WHAT!!?? So i asked how was that even possibly! Then she quickly stated that my item was shipped from the facility. yeah right, coincidentally maybe 5 min prior to me speaking to her. Hmph, i'm hoping they have not lost my engagement ring or we gonna have a major issue. they 3 hours away so they damn ring better be in Iowa 3-6 hours from now. NO stars from me

I've been trying to call this facility for over an hour now and the line is continuously busy! I'm wondering if the phone is off the hook. Considering I'm having the same problem as SEVERAL people who have left a review, it sounds like there is no point in trying to get ahold of them. My package arrived at their facility on 7/13 and here it is 7/18! I don't understand how they can get away with this....OVER AND OVER AGAIN!!! This is total BS!!!

tracking my package. said it arrived here. left the facility and then arrived back at the facility. then tried to call. wont even call the place